ITSM SOFTWARE TRUSTED BY LEADING ENTERPRISES ACROSS THE GLOBE
Design, automate, deliver, and manage critical IT and business services with intelligence powered by GenAI
ServiceDesk Plus is a service management solution that combines IT service management, IT asset management, and CMDB with enterprise service management capabilities for departments including HR, facilities, and finance. Embedded AI-capabilities—powered by proprietary AI-technologies, and other AI-solutions like OpenAI's ChatGPT and Microsoft Copilot—in ServiceDesk Plus enable service delivery teams to infuse intelligence within their existing ITSM practices and workflows seamlessly. Available both on-premises and in the cloud, ServiceDesk Plus is the ideal choice for organizations looking for a scalable, secure, and extensible IT and enterprise service management solution with a proportionate ROI.
High-value AI for ITSM, in every sense.
ServiceDesk Plus offers multiple native AI capabilities across all editions without any additional costs, enabling organizations to leverage AI-technologies without any impact on the ROI of their ITSM investments. Also, it enables IT teams to incorporate AI technologies effectively for a wide range of applications across their ITSM practices and touch points, all without extra efforts. From intelligent triaging of incoming requests to enabling smart zero-touch service orchestration by virtual support agents and knowledge discovery, ServiceDesk Plus has it all covered.
Get started on your AI journey nowEfficiency
Predictive intelligence
Swift and accurate ticket triage, routing, and assignment through an ML-based prediction engine
Know more→Experience
Virtual support agent
On-demand handling of end user requests through text and voice conversations on Zia
Know more→Knowledge
GenAI
Easy access to public knowledge, low-code script generation, response generation, and summarization of requests through ChatGPT and Microsoft Copilot
Know more→Recognized by multiple international analyst firms, consulting firms, and industry experts
ServiceDesk Plus, a world-class IT and enterprise service management platform
years of IT service management excellence, backed by a broad and deep IT management ecosystem, can help IT infrastructure and operations (I&O) teams orchestrate end-to-end IT management.
returns on IT service management investments made in ServiceDesk Plus, according to the Forrester's Total Economic Impact study.
distinct PinkVERIFY™ certified practices including IT asset, change, configuration, incident, problem, request, and release and deployment management.
Flexible editions to suit all maturity levels
Standard
Service desk for IT and non-IT teams
- Incident management
- Customizable ticket templates
- Visual ticket lifecycle builder
- No-code ticket handling automation
- Self-service portal
- Knowledge base
- SLA management and escalations
- Reporting and live dashboards
AI & ML
- Predictive intelligence
- Auto-approvals
- Virtual support agent
- GenAI
- Reply assist
Professional
Service desk with ITAM capabilities
- IT service desk
- Multi-modal asset discovery and import
- Visual asset lifecycle builder
- Software asset management
- Asset loans
- Asset inventory reports and analytics
- Purchase and contracts management
AI & ML
- Predictive intelligence
- Auto-approvals
- Virtual support agent
- GenAI
- Reply assist
Enterprise
Unified service management platform
- IT service desk
- IT asset management
- Service catalog
- Problem management
- Change enablement and release management
- Change and release workflow builders
- IT project management
- CMDB
AI & ML
- Predictive intelligence
- Auto-approvals
- Virtual support agent
- GenAI
- Reply assist
Frequently Asked Questions
The "OpenAI" name, the OpenAI logo, the "ChatGPT" and "GPT" brands, and other OpenAI trademarks, are property of OpenAI.